The line of ____________ divides front-stage activities from backstage activities.
A)service standards and scripts
B)physical evidence
C)internal physical interaction
D)internal IT interaction
E)visibility

Question

Quizplus · Accepted Answer

The term "visibility" in the context of service delivery refers to the line that separates front-stage activities from backstage activities. Front-stage activities are visible to customers and involve interactions with them, while backstage activities are not visible to customers and involve activities such as preparation and coordination. Therefore, the correct answer is E) visibility.

The Line of ____________ Divides Front-Stage Activities from Backstage Activities