All of the following are qualities that effective leaders in service organizations should have EXCEPT ___________.
A) love for the business
B) ways of communicating that is easily understood
C) see service quality as foundation for competing
D) recognize the part played by employees in delivering service
E) diplomatic

Question

Quizplus · Accepted Answer

Diplomacy is not necessarily a required quality for leaders in service organizations, as the focus is more on understanding the business, communication, service quality, and employee roles.

All of the Following Are Qualities That Effective Leaders in Service