The philosophy of encouraging workers to achieve zero defects and high customer satisfaction is known as total quality management.

Name: The philosophy of encouraging workers to achieve zero defects and high customer satisfaction is known as total quality management.
Brand: Quizplus
Rating: 4.9 (34 reviews)

Question

Quizplus · Accepted Answer

This statement is true. Total quality management (TQM) is a management approach that emphasizes continuous improvement in processes and products, with the goal of achieving zero defects and high customer satisfaction.

The Philosophy of Encouraging Workers to Achieve Zero Defects and High