A systematic problem-solving philosophy that encourages front line workers to achieve zero defects is known as:
A) just-in-time (JIT).
B) total quality management (TQM).
C) activity based management (ABM).
D) None of these

Question

Quizplus · Accepted Answer

Total quality management (TQM) is a systematic problem-solving philosophy that emphasizes achieving zero defects through continuous improvement efforts by all employees, not just management. Just-in-time (JIT) is a lean manufacturing strategy focused on reducing waste and improving efficiency in production processes. Activity based management (ABM) is a cost management technique that uses activity-based costing to analyze costs and improve business processes. Therefore, B is the best choice as it specifically relates to the philosophy of zero defects.

A Systematic Problem-Solving Philosophy That Encourages Front Line Workers to Achieve