When faced with a conflict,by choosing to focus on the messenger instead of the message,we keep the discussion supportive and professional.

Question

Quizplus · Accepted Answer

When we focus on the messenger instead of the message, we can become defensive or aggressive, which can make the conflict worse and less productive. It is important to separate the message from the messenger and focus on the problem at hand.

When Faced with a Conflict,by Choosing to Focus on the Messenger