The principles of total quality management do not include:
A) instituting a program of education and self-improvement.
B) constantly improving production techniques.
C) increasing work standards and rules on the factory floor.
D) breaking down barriers between departments.

Question

Quizplus · Accepted Answer

One of the principles of total quality management is to involve employees and increase their participation in the quality improvement process. However, increasing work standards and rules on the factory floor can lead to a decrease in employee morale and job satisfaction, which is not in line with the principles of TQM. Therefore, option C is not a principle of TQM.

The Principles of Total Quality Management Do Not Include