Which of the following best describes the determinant, or dimension, of service quality that is physical evidence of the service, including facilities, personnel appearance, tools or equipment, etc.?
A) Tangibles
B) Access
C) Credibility
D) Security

Question

Quizplus · Accepted Answer

The determinant or dimension of service quality that is physical evidence of the service, including facilities, personnel appearance, tools or equipment, etc., is referred to as "Tangibles".

Which of the Following Best Describes the Determinant, or Dimension