A ________ is a method of interaction with a customer, such as telephone or customer service desk.
A) point of presence
B) touch point
C) sales point
D) client channel
E) supply chain

Question

Quizplus · Accepted Answer

A touch point is a specific method or location through which a customer interacts with a business or service, such as a telephone call or customer service desk. Other options listed, such as point of presence, sales point, client channel, and supply chain, are not accurate descriptions of customer interactions.

A ________ Is a Method of Interaction with a Customer