Dominic must send a bad-news message to a customer, telling the customer that a product she ordered is no longer available. What should Dominic do first?
A) Select a soothing color of stationery for the message.
B) Gather information about the reasons that the product is no longer available.
C) Write his buffer statement.
D)Analyze the bad news to see how it will affect his business.

Question

Quizplus · Accepted Answer

Before sending a bad-news message, it is essential to gather information about the reasons that the product is no longer available, as this information will help the customer understand the situation better. This way, Dominic can provide specific reasons for the unavailability of the product and provide alternatives, thereby avoiding misunderstandings or dissatisfaction from the customer.

Dominic Must Send a Bad-News Message to a Customer, Telling