When writing a straightforward claim that you expect the reader to agree with readily, use the direct organizational pattern.
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Q5: Rational appeals are associated with reason and
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Q14: Paper-based messages such as letters and memos
Q15: We regret to inform you that company
Q16: When requesting action or information by a
Q18: Including a subject line in your e-mail
Q19: Because e-mail messages are more informal than
Q20: E-mail is inappropriate for sending sensitive, confidential,
Q21: Which of the following situations would most
Q22: You are inviting a well-known environmentalist to
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