While conducting business with a customer from Italy, Zoe was careful to speak slowly and clearly, using short sentences and short, familiar words. But she noticed that the customer had a glazed expression and did not understand her. Zoe should
A) repeat what she has said in a louder voice.
B) graciously accept the blame for not making her meaning clear.
C) end the conversation until an interpreter can be found.
D) require the Italian businessperson to restate the message in simple words.

Question

Quizplus · Accepted Answer

Zoe did well to speak slowly, simply, and clearly with this customer. Now she should graciously accept the blame for not being clear instead of repeating the same words more loudly or asking the other person to restate her message.

While Conducting Business with a Customer from Italy, Zoe Was