When you expect a reader of your message to be uninterested, unwilling, displeased, or hostile, you should
A) put the bad news first to get it over with.
B) begin with the main idea.
C) explain all background information first.
D) send the message via e-mail, text message, or IM.

Question

Quizplus · Accepted Answer

When you expect a reader to uninterested, unwilling, displeased, or hostile, you should place the main idea later in the message (after the details, explanation, or evidence). You should not put bad news first. In addition, bad news should not be sent via e-mail, text message, or IM.

When You Expect a Reader of Your Message to Be