Which of the following represents the most appropriate apology for an adjustment letter?
A) We understand your reliance on a high performance router and apologize for the incomplete installation of your DataServe router.
B) We are sorry for any inconvenience this may have caused.
C) We regret the error that caused the system failure you claim on your DataServe router.
D) It is unfortunate that your DataServe router has failed, and we promise that this failure will not occur again.

Question

Quizplus · Accepted Answer

If you choose to apologize, it should be sincere, appropriate, and brief. It should not use negative words such as "error" and "failure" that may further inflame customers, nor should it make unrealistic promises such as "will never occur again." "We understand your reliance on a high performance router and apologize for the incomplete installation of your DataServe router" is the most appropriate apology.

Which of the Following Represents the Most Appropriate Apology for an Adjustment