Letters that deny customer claims should clearly state when the customer is at fault in order to avoid company liability.
Correct Answer:
Verified
Q38: Thank you so much for asking me
Q39: You may be prosecuted if you transmit
Q40: Maya has decided to apologize briefly in
Q42: It is good company policy to approve
Q44: If you have any further questions, please
Q46: If you're not sure how the receiver
Q47: To soften bad news, many business writers
Q48: Placing the reasons before the bad news
Q63: To take the spotlight off the bad
Q71: The most important part of a bad-news
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