Which of the following $\bold{\text{IS NOT}}$ good advice with respect to leveraging customer satisfaction from a strategic point of view?
A) Understand what can go wrong in fulfilling customers' needs.
B) Offer a satisfaction guarantee.
C) Flesh out all uncontrollable issues and attempt to prevent them.
D) Make it easy for customers to complain.
E) Make customer satisfaction measurement an ongoing priority.

Question

Quizplus · Accepted Answer

Attempting to prevent all uncontrollable issues is not practical or strategic, as it can lead to wasted resources and effort. Instead, focus should be on managing and mitigating these issues effectively.

Which of the Following IS NOT\bold{\text{IS NOT}}IS NOT Good Advice with Respect to Leveraging Customer Satisfaction from a to Leveraging

Which of the Following $\bold{\text{IS NOT}}$ Good Advice with Respect to Leveraging Customer Satisfaction from a to Leveraging