In general, employees should not help a customer if it isn't part of their job and should not volunteer to assist customers unless they ask for help.

Question

Quizplus · Accepted Answer

This statement is not entirely accurate. While employees should prioritize their assigned duties, it is also important to offer assistance when they see a customer struggling or in need. Good customer service involves being proactive in meeting customers' needs, even if they don't explicitly ask for help.

In General, Employees Should Not Help a Customer If It