A study of grocery store applicants found that applicants believed that customers should follow company policies in order to deserve help and should
A) be made to shop elsewhere.
B) be asked to leave.
C) be told when they are wrong.
D) be asked to purchase more products.
E) be put on notice.

Question

Quizplus · Accepted Answer

Applicants' belief that customers should follow company policies to deserve help implies a preference for direct communication about policy violations, hence, telling customers when they are wrong aligns with addressing the issue directly without resorting to punitive measures.

A Study of Grocery Store Applicants Found That Applicants Believed