When there is a contradiction between what is being said and what is being done, verbal messages are more believable than nonverbal messages.

Question

Quizplus · Accepted Answer

Nonverbal messages are often considered to be more truthful and reliable than verbal messages, especially when they contradict each other. This is because nonverbal messages are largely unconscious and difficult to control, whereas verbal messages can be intentionally manipulated or distorted. Therefore, if there is a contradiction between what is being said and what is being done, people are more likely to trust the nonverbal cues and suspect that the verbal message is insincere or misleading.

When There Is a Contradiction Between What Is Being Said