Karl wants to make sure he knows exactly why Rob is upset with him. During their discussion, Kevin gave his full attention to Rob and then he responded after he heard everything Rob had to say. What aspect of managing information is Karl demonstrating?
A) Use effective listening skills
B) Use self-talk
C) Identify everyone's goals
D) Define the problem

Question

Quizplus · Accepted Answer

Karl is demonstrating effective listening skills by giving Rob his full attention and responding only after he has heard everything Rob had to say. This helps him better manage the information being conveyed and gain a clearer understanding of the problem at hand.

Karl Wants to Make Sure He Knows Exactly Why Rob