When Victoria believes that a group's discussion has become hostile and nonproductive,she relies on her assertiveness skills to intervene and help the group work things out by discussion the issues that than escalating the controversy and accompanying tensions.Which of the characteristic of emotional intelligence is Victoria using?
A)empathy
B)self-awareness
C)self-regulation
D)self-confidence
E)self-assertion

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The Answer of When Victoria believes that a group's discussion has become hostile and nonproductive,she relies on her assertiveness skills to intervene and help the group work things out by discussion the issues that than escalating the controversy and accompanying tensions.Which of the characteristic of emotional intelligence is Victoria using?
A)empathy
B)self-awareness
C)self-regulation
D)self-confidence
E)self-assertion

When Victoria Believes That a Group's Discussion Has Become Hostile