Companies can pursue any of the following three strategies,called value disciplines,for delivering superior customer value:
A) operational excellence, overall cost leadership, and differentiation
B) customer intimacy, operational excellence, and focus
C) employee relations, product leadership, and overall cost leadership
D) product leadership, customer intimacy, and focus
E) operational excellence, customer intimacy, and product leadership

Question

Companies can pursue any of the following three strategies,called value disciplines,for delivering superior customer value:
A)	operational excellence, overall cost leadership, and differentiation
B)	customer intimacy, operational excellence, and focus
C)	employee relations, product leadership, and overall cost leadership
D)	product leadership, customer intimacy, and focus
E)	operational excellence, customer intimacy, and product leadership

Quizplus · Accepted Answer

The three value disciplines for delivering superior customer value are operational excellence, customer intimacy, and product leadership. These strategies focus on delivering superior value through outstanding efficiency and operations, by fostering deep customer relationships and loyalty, and through leading in product innovation, respectively.

Companies Can Pursue Any of the Following Three Strategies,called Value