The client may experience cognitive dissonance, if they have doubts about some of the project performance but still speak at the celebration and praise the team.

Question

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Cognitive dissonance occurs when a person holds conflicting beliefs or values. In this case, the client may feel conflicted about whether the project was successful or not, but still publicly praises the team to show appreciation and maintain a positive relationship. This can cause a sense of discomfort or dissonance in the client's mind.

The Client May Experience Cognitive Dissonance, If They Have Doubts