A quality management approach emphasizes
A) the empowerment of workers and their responsibility for the quality of the outcomes of work processes.
B) employee motivation.
C) employee ability levels.
D) a separate quality inspector.

Question

Quizplus · Accepted Answer

A quality management approach emphasizes empowerment of workers to take responsibility for the quality of the work they produce. This approach focuses on continuous improvement and involves all employees in the process. Employee motivation and abilities are important but are secondary to empowerment and involvement. The need for a separate quality inspector is reduced when an organization adopts a quality management approach that empowers employees to take responsibility for quality.

A Quality Management Approach Emphasizes