According to our textbook, effective customer service strategies involve giving the customer what they want, effective communication, and __________.
A) providing employees with incentives and bonuses for good service
B) providing employees with customer service training
C) having detailed policies and procedures in place
D) implementing control systems to monitor performance
E) promoting an entrepreneurial culture

Question

Quizplus · Accepted Answer

Providing employees with customer service training is important for effective customer service strategies as it equips them with the necessary skills and knowledge to address customer needs and concerns in a satisfactory manner. While the other options may have some impact on customer service, they do not directly address the core aspects of providing good customer service.

According to Our Textbook, Effective Customer Service Strategies Involve Giving