Which of the following is most likely to use Internet-based knowledge systems to provide rapid online responses to service requests from customers in a broad market?
A) cost leader
B) differentiator
C) focuser
D) first mover
E) diversifier

Question

Quizplus · Accepted Answer

Differentiators aim to provide unique and high-quality services to their customers. Leveraging Internet-based knowledge systems can help them achieve this by providing rapid online responses to service requests from customers in a broad market, thus enhancing their differentiation strategy. Cost leaders and focusers may not prioritize investing in such systems, while first movers and diversifiers may have different priorities altogether.

Which of the Following Is Most Likely to Use Internet-Based