The inflight service manager for National Airlines is authorized to distribute drycleaning vouchers to customers who complain about spilled drinks and food on their clothes during turbulent flights. This is an example of a(n) __________ decision to a __________ problem.
A) nonprogrammed; routine
B) programmed; unique
C) nonprogrammed; technical
D) programmed; structured
E) nonprogrammed; unstructured

Question

Quizplus · Accepted Answer

This is a programmed decision to a structured problem because the inflight service manager has a predetermined response (distributing vouchers) to a recurring issue (spilled drinks and food during turbulence).

The Inflight Service Manager for National Airlines Is Authorized to Distribute