Refer to the scenario below to answer the following questions.
Fred Fryer's Donuts (Scenario)
Since the integration of two new stores in Littleville, U.S., Fred Fryer's Donuts, Inc. has recognized that there is a need for reengineering the entire organization. The main need is to install new state-of-the-art kitchen equipment in the seven remaining stores, and then dispose of all old equipment to a salvage dealer or else incur a loss. The employees will have to be trained to operate the new computer programmed equipment. Fred is setting up the main store as a training store. Employees from the other stores will train at the main store for five days while their respective store's equipment is being converted. The regular employees from the main store have the responsibility of instructing the classes or overseeing the installation of the new equipment and testing its operation before that store's employees return from training. The organization is also replacing the old employee reporting system. Ordering of materials will now be done by an intranet. Fred has promised that no one will lose his or her job because of the organizational changes. He estimates that when the employees get to the computer programming training, as many as 10 percent of the current employees will resign or retire. He also thinks that opening a new store will absorb the excess employees.
-Which of the following courses of actions is best for Fred and the team leaders to practice if they need to overcome employee resistance?
A) ignore the employees who resist the change
B) present minimal facts to the employees
C) terminate employees who resist the change
D) educate employees and communicate with them
E) promise bonuses upon completion of the changes

Question

Quizplus · Accepted Answer

The best course of action for Fred and the team leaders is to educate employees and communicate with them. This will allow them to understand the reasons for the changes, the benefits it will bring, and how it will affect their jobs. By involving employees in the process and addressing their concerns, they will be more likely to accept the changes and continue to work for the organization. Ignoring or terminating employees who resist the change will create a negative work environment and reduce employee morale, ultimately resulting in decreased productivity. Presenting minimal facts or promising bonuses may not address underlying concerns and may be perceived as insincere.

Refer to the Scenario Below to Answer the Following Questions