Refer to the Scenario Below to Answer the Following Questions

Refer to the scenario below to answer the following questions.
TopCup Coffee (Scenario)
Catrina has been working as a manager in TopCup Coffee for six months now. In that time she has noticed that the total sales have grown a scant half percent. The owner, who does not work in the business directly, commented in a recent meeting that unless the sales picked up over the next six months, he would consider closing the business. Catrina has since looked seriously into the operations and armed with a textbook on operations management from her college days, she is determined to change both the coffee shop operations and the sales picture.
-After six months Catrina is pleased to notice a change in the working atmosphere in TopCup Coffee. She attributes this to a change in _____________ that seems to result in more flexibility in work tasks and trust amongst the staff.

A) the owner's attitude
B) the staff numbers
C) increase in business
D) internal culture of openness
E) clear assignments as to who does what