Transactive Memory Systems are the ways in which teams encode, store, and retrieve critical information necessary for doing their work. Of the following, select the best situational example of a Transactive Memory System:
A) Molly keeps track of all her own work files by an elaborate cross-referencing system.
B) Tom secretly stashes away all of the new business leads, so that he can follow up with them himself.
C) Karen keeps records on customer satisfaction reviews, and Kari keeps records on product reliability, but neither are aware of this.
D) Julia has considerable experience in product engineering and Nathan has a background in product parts sourcing, and they are able to remember more about a new client because each knows the other's skill set.

Question

Quizplus · Accepted Answer

Option D is the best example of a Transactive Memory System as Julia and Nathan store and retrieve critical information based on their individual expertise and rely on each other's knowledge to fill in gaps or share relevant information. This demonstrates the effective encoding, storage, and retrieval of crucial data for the team's performance. Options A, B, and C do not involve shared knowledge and, therefore, do not represent Transactive Memory Systems.

Transactive Memory Systems Are the Ways in Which Teams Encode