The Process of Exchange, Termed "Perspective Giving and Perspective Taking

The process of exchange, termed "perspective giving and perspective taking", is one in which a party is asked to write about their difficulties with a situation, and a second party is told to accurately summarize the statement of the first party. Each of the following statements is related to this type of exchange EXCEPT:

A) a team's exposure to information related to an out-group's heterogeneity in terms of their positive and negative characteristics reduces prejudices.
B) trying to be empathetic when interacting with an out-group member has positive effects when the out-group member discloses hardships and expresses a need for support.
C) trying to be empathetic when interacting with an out-group member who is not expressing a call for help can back-fire and result in negative perceptions.
D) a team's exclusive exposure to an out-group's positive characteristics is the most effective means to reduce in-group prejudices.