When selecting customer service representatives,a personality test that measures the "openness" factor would probably be more appropriate than one measuring the "agreeableness" factor.

Question

Quizplus · Accepted Answer

While openness is an important trait, agreeableness directly impacts a customer service representative's ability to empathize, cooperate, and maintain positive interactions with customers, making it more critical for roles involving customer service.

When Selecting Customer Service Representatives,a Personality Test That Measures the "Openness