All of the following are advantages of the functional design except:
A) employees easily understand it
B) employees within each unit communicate openly
C) it permits clear identification and assignment of responsibilities
D) employees have direct contact with customers

Question

Quizplus · Accepted Answer

Direct contact with customers is not one of the advantages of functional design. The functional design groups employees by functional specialties, such as finance, marketing, and operations, enabling them to focus on their specific areas of expertise. While this specialization can lead to better understanding and communication within each unit, it does not necessarily increase direct contact with customers.

All of the Following Are Advantages of the Functional Design