Elizabeth and Tom have had an in-ground swimming pool installed in their backyard. About one week after installation, the salesperson telephoned and asked if everything about the pool met with their approval. The salesperson is ______.
A) prospecting
B) trying to get a repeat order
C) conducting a follow-up
D) overcoming objections

Question

Quizplus · Accepted Answer

The salesperson is conducting a follow-up after installation to ensure that the customers are satisfied with the pool. This is a common practice in the sales process to maintain good customer relations and potentially generate repeat business.

Elizabeth and Tom Have Had an In-Ground Swimming Pool Installed