Which of the following would not be considered a cost of quality?
A) Lost sales due to bad publicity generated by a large product liability lawsuit.
B) The cost of repairing merchandise that was dropped by a forklift in the factory.
C) The amount of a bonus paid to the work team producing the fewest defective units.
D) The salary paid to an employee who answers questions about a firm's products.

Question

Quizplus · Accepted Answer

The salary paid to an employee who answers questions about a firm's products would be considered a cost of doing business rather than a cost of quality. The other options directly relate to quality control and would be considered costs of quality.

Which of the Following Would Not Be Considered a Cost