Les Schwab Tires,Inc.believes it is able to create and maintain a strong customer service culture through:
A)new employee onboarding that stresses the "Les Schwab way of doing things".
B)regular performance feedback that reinforces a focus on customer service.
C)bonuses that are awarded for good customer service.
D)all of the above.

Question

Quizplus · Accepted Answer

All of the listed options contribute to creating and maintaining a strong customer service culture. A new employee onboarding process that emphasizes the company's approach to customer service helps them understand the expectations and values of the organization. Regular performance feedback can highlight areas where employees excel and areas where improvement is needed related to customer service. Bonuses or rewards for good customer service can encourage employees to consistently deliver high levels of service. Together, these tactics can help reinforce a strong customer service culture within the organization.