Which of the following is NOT a good way to improve process benchmarking?
A)Carefully define the process to be investigated by comparing current operations with best practices either inside or outside the firm.
B)Organize a systematic effort by developing a plan,identifying who will be studied,who will conduct the study,where it will be done,and how it will be conducted.
C)Determine who in your organization will infiltrate competitor firms.
D)After conducting a comparison between your current practices and best practices,prioritize the findings by ease of implementation and projected benefit,recognizing differences in the unit to be copied and your current unit.
E)Consider applicability of the proposed changes - do they make sense and can they be applied.

Question

Quizplus · Accepted Answer

Infiltrating competitor firms is not a recommended or ethical way of improving process benchmarking. The other options - defining the process, organizing a systematic effort, prioritizing findings, and considering applicability of proposed changes - are all good ways to improve process benchmarking.

Which of the Following Is NOT a Good Way to Improve