To minimize product-liability lawsuits in the event of improper use of Phillips lawn mowers, which of the following instructions should the lead technical writer at Phillips, Inc. NOT give to the team writing the company's user manual?
A) Repeat safety information if you think that the repetition will increase the probability of its being read.
B) If our company does not have an appropriate safety symbol, create your own text symbol through the use of highlighting, larger point size, and a text box.
C) For ease of use, place all safety information in the introduction so that users can read through all of it at once before using the product. Then, in the instruction steps, merely cross-reference to the introduction.
D) Do not choose safety labels arbitrarily.

Question

Quizplus · Accepted Answer

Placing all safety information in the introduction and only cross-referencing to it in the instruction steps may not be effective in ensuring that users read and understand the safety information. It is important to incorporate safety information throughout the manual and at appropriate places to ensure that users are aware of the potential hazards and proper usage.

To Minimize Product-Liability Lawsuits in the Event of Improper Use