As the CEO of a call centre,which of the following information is good information for you?
A)department-level averages of revenue generation figures
B)hourly variance reports of performance parameters in each queue
C)daily reports of call abandons due to system downtime
D)lists of stationery usage consolidated weekly

Question

Quizplus · Accepted Answer

Department-level averages of revenue generation figures provide a high-level overview of financial performance, which is crucial for strategic decision-making as a CEO.

As the CEO of a Call Centre,which of the Following