Which of the following statements is true of business processes?
A)Process effectiveness is determined by the ratio of benefits to costs.
B)Cost of infrastructure is not included under cost of business process.
C)An effective business process enables an organisation to accomplish its strategy.
D)If two versions of a business process create the same benefit,then the higher cost one is more efficient.

Question

Quizplus · Accepted Answer

An effective business process enables an organisation to accomplish its strategy. This statement is true as an effective business process can improve organizational productivity, reduce operational costs, and create better customer experiences, all of which can help an organization achieve its strategic objectives.

Option A is incorrect as process effectiveness is determined by the ratio of benefits to costs, but it does not mean that the cost of infrastructure is not included in the cost of a business process.

Option B is incorrect as the cost of infrastructure, along with other expenses such as salaries, technology costs, and overheads, is typically included in the cost of a business process.

Option D is incorrect as if two versions of a business process create the same benefit, the lower cost one is more efficient, as it provides the same benefit at a lower cost.

Which of the Following Statements Is True of Business Processes