Several examples of performance measures are listed below. Indicate which measures are financial (F)and which are nonfinancial (N).
____ 1. Number of warranty claims for defective products
____ 2. Training and development hours per employee
____ 3. Sales growth
____ 4. Return on sales
____ 5. Profit margin
____ 6. Market share
____ 7. Fixed overhead volume variance
____ 8. Employee turnover
____ 9. Customer satisfaction rating
____ 10. Cost of abnormal spoilage
Correct Answer:
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2. N
3. F
4. F
...
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