Which of the following measures would most likely be found in the learning and growth perspective of the balanced scorecard?
A)Change in market share
B)Training days per employee
C)Residual income
D)Percent capacity utilization

Question

Quizplus · Accepted Answer

The learning and growth perspective of the balanced scorecard focuses on measures related to employee training, skills development, and innovation. Training days per employee is a direct measure of the organization's investment in employee development, making it the most likely option for this perspective. The other measures listed are more closely associated with the financial and customer perspectives.

Which of the Following Measures Would Most Likely Be Found