Nonfinancial measures include:
I. Cost variances
II. Defect rates
III. Customer satisfaction surveys
A)I and II only
B)II and III only
C)I and III only
D)I, II, and III

Question

Quizplus · Accepted Answer

Nonfinancial measures are metrics that do not involve monetary values. Defect rates and customer satisfaction surveys are nonfinancial measures, while cost variances involve financial data.

Nonfinancial Measures Include: I. Cost Variances