Firms that have areas that have little customer contact and others with high customer contact are classified as _________ services.
A) pure services
B) quasi-manufacturing
C) quasi-services
D) mixed services
E) manufacturing

Question

Quizplus · Accepted Answer

Firms with areas of both low and high customer contact are classified as mixed services, as they combine elements of both service and manufacturing processes.

Firms That Have Areas That Have Little Customer Contact and Others