In the customer perspective, objectives and measures that drive the creation of customer value are
A) customer survey ratings.
B) post-purchase cost.
C) on-time deliveries.
D) all of these.

Question

Quizplus · Accepted Answer

All of these options drive the creation of customer value. Customer survey ratings help companies understand how satisfied their customers are with their products or services, and identify areas for improvement. Post-purchase cost measures the total cost that customers incur after buying a product or service, which may include maintenance, repairs, and upgrades. Lower post-purchase costs can increase customer value by providing greater affordability and reducing the total cost of ownership. On-time deliveries ensure that customers receive their products or services when they expect them, which can increase satisfaction and loyalty.

In the Customer Perspective, Objectives and Measures That Drive the Creation