A competitive environment means that organizations will be
A) producing increasingly high-volume, low-variety products and services.
B) focused internally on efficiency.
C) viewing their actions independent of competitors, suppliers, and customers.
D) managing cause and effect linkages to customer satisfaction.

Question

Quizplus · Accepted Answer

A competitive environment means that organizations need to pay close attention to their customers' needs and satisfaction levels in order to stand out from their competitors. This requires them to manage cause and effect linkages to customer satisfaction, which is the focus of choice D. Choices A, B, and C are not accurate descriptions of a competitive environment.

A Competitive Environment Means That Organizations Will Be