When dealing with a difficult customer:
A) Help the customer solve his or her problem
B) Misunderstand the customer
C) Adopt the attitude that the customer is happy
D) All of the above

Question

Quizplus · Accepted Answer

The best approach when dealing with a difficult customer is to help the customer solve their problem. This shows that you are willing to work with them and find a solution to their issue, which can help to de-escalate the situation and build trust. Misunderstanding the customer or adopting a fake attitude that the customer is happy can worsen the situation and damage the relationship with the customer.

When Dealing with a Difficult Customer