When addressing a negative situation:
A) Convey anger if necessary and appropriate
B) Include emotions
C) Address the situation and not the person
D) All of the above
Correct Answer:
Verified
Q53: Effective documentation includes the following EXCEPT:
A) Who
B)
Q54: Thank-you notes should be:
A) In pen
B) Brief
C)
Q55: Documentation should:
A) Be kept in a secure,
Q56: The four primary types of business correspondence
Q57: The first step in any professional correspondence
Q59: The key to successful written communication is
Q60: A _ is a powerful tool for
Q61: Most formal presentations include three elements:
A) Support
Q62: When reviewing missed phone messages:
A) Not return
Q63: The grapevine can be informational with matters
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