The principal source of citizenship behaviour is organizational identification.

Question

Quizplus · Accepted Answer

Organizational identification refers to the extent to which employees identify with and feel a sense of commitment to their organization. Studies have suggested that organizational identification is a key predictor of citizenship behaviour, as employees who identify more strongly with their organization are more likely to engage in behaviours that go beyond their formal job requirements, such as helping co-workers and contributing to team projects.

The Principal Source of Citizenship Behaviour Is Organizational Identification