When UPS asked customers how the company could improve its service, UPS was using
A) video mining.
B) observation.
C) experimentation.
D) focus groups.
E) surveys.

Name: When UPS asked customers how the company could improve its service, UPS was using A) video mining. B) observation. C) experimentation. D) focus groups. E) surveys.
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Question

Quizplus · Accepted Answer

UPS asking customers directly for feedback through surveys is an example of collecting data through customer surveys.

When UPS Asked Customers How the Company Could Improve Its