Which Balanced Scorecard perspective defines the capabilities that an organization needs to create long-term improvement?
A)the learning and growth perspective
B)the process perspective
C)the customer perspective
D)the financial perspective

Question

Quizplus · Accepted Answer

The learning and growth perspective is focused on the development of the organization's people, processes, and technologies to create long-term improvement. This perspective considers the capabilities and skills that an organization needs to build to drive future success. The other perspectives (customer, process, and financial) are all important, but they focus on different aspects of the organization's performance.

Which Balanced Scorecard Perspective Defines the Capabilities That an Organization